BRUJA MAGAZINE RETURN AND EXCHANGE POLICY
Thank you for supporting Bruja Magazine and our community of artists, storytellers, and creators. Because we work with multiple production partners and different fulfillment methods, return policies vary by product type. Please review the terms below before placing your order.
1. Print Issues of Bruja Magazine (Non–Drop Shipped)
Print magazines are made to order, inspected upon arrival at our studio, and carefully repackaged before shipping to you. Because of this custom fulfillment process, all print sales are final.
We do not accept returns or exchanges for:
● Change of mind
● Ordering the wrong issue
● Shipping delays outside our control
Damaged or Defective Orders
If your magazine arrives damaged, misprinted, or with printing defects, please email us within 7 days of delivery at:
Include:
● Your order number
● Photos of the damage
● Photo of the packaging
We will replace damaged print issues at no additional cost.
2. T-Shirts and Apparel
All apparel items are made to order and created through an on demand production process. Because each piece is printed specifically for your order, all apparel sales are final.
Replacements for Defective Items
We will replace apparel that arrives:
● Misprinted
● Incorrect in size or design
● Damaged during production
To request a replacement, please contact us within 7 days of delivery and include:
● Your order number
● Clear photos of the issue
● A brief explanation of the problem
Once received, we will process a replacement at no additional cost.
3. Home Goods, Accessories, and Other Made to Order Items
Many items in our shop are produced through third-party fulfillment and shipped directly to you. Because these items are created on demand, all sales are final unless the item arrives damaged or defective.
Replacements for Damaged or Defective Items
If your item arrives damaged, please email us at brujamagazineusa@gmail.com within 7 days of delivery and include:
● Your order number
● Photos of the damage
● Photos of the packaging
We will arrange a replacement through our fulfillment partner.
4. Lost Packages
If your package shows as delivered but you cannot locate it:
● Check with neighbors
● Check with your household
● Contact your local post office or shipping service
If the carrier confirms the package is lost in transit (not marked as delivered), we will send a replacement when possible.
5. Cancellations
Because all products are made to order, orders cannot be canceled once they have entered production.
If you email us within 24 hours, we will attempt to stop production, but cannot guarantee cancellation.
6. Contact
For all return and replacement inquiries:
brujamagazineusa@gmail.com . Please write “RETURNS” in the subject
Please allow 1–3 business days for our team to respond.
